Job Description

We are looking for highly motivated and dynamic International Call Center Executives to join our growing team at IT Zone. In this role, you will be responsible for handling outbound and inbound communication with international clients, managing business queries, and ensuring seamless customer service operations.

Key Responsibilities

• Make 300+ outbound/inbound calls per day to international clients.
• Handle phone calls and email inquiries professionally with global clients.
• Maintain client database and report daily progress to shift supervisors.
• Deliver product details effectively and drive basic sales conversions.

Required Qualifications & Expertise

• Fluent English communication skills (Mandatory).
• 1–2 years of experience in an international call center or customer support role.
• Basic knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Understanding of basic sales techniques and client engagement.

Preferred Qualifications

• Prior experience working on US/UK night shifts.
• Strong objection-handling skills and persuasion abilities.

What We Offer

• Attractive Salary Package: BDT 15,000 – 40,000 + BDT 2,000 Attendance Bonus.
• 5-Day Work Week (Saturday & Sunday Off).
• Annual Increment and Performance Bonuses.
• Festival Bonuses and Paid U.S. Holidays.
• Professional and friendly work environment.